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We understand that in every interaction, there's a chance for both superior service and minor misunderstanding. If the latter happens, we want to hear from you and do our best to resolve any situation to your satisfaction. Better yet, if you've had a wonderful experience, we want to hear that too. Our associates thrive on a job well done.

Commonly Asked Consumer Questions

How can I reset my password? Consumers may call us at 866-808-7118 or email us using the Contact Us page.

I'm locked out of my account; what should I do? Resetting your account is easy. Please contact our consumer support team at 866-808-7118 or email us using the Contact Us page.

How can I see all my account information on your website? To ensure account data security, only portions of your account information are made viewable online. Please contact us at 866-808-7118 if you need additional online assistance.

How do I comment on an employee’s performance? If you have a compliment or concern regarding any member of our team, please email our director of compliance using our Contact Us page or call 855-403-1894.

How can I confirm Premiere is an authorized collection company for the Indiana Department of revenue? We are proud of our business relationship with the Indiana Department of Revenue. Please visit this page to read more about our contract with the Indiana Department of Revenue.

How do I reach the Premiere ombudsman? An ombudsman is a resource to help resolve disputes about your loans. Email us here or call 855-403-1894.