clients:

Our management team relies on a combination of proven analytics, state-of-the-art technology and vast industry experience to design a secure, compliant recovery approach that delivers returns.

Flexible Automated Collections System (FACS)
Our core collection system, FACS is a robust collection platform, enabling customized and consistent collection methodology, data security, telecommunication functionality, and complete contact monitoring for both written and phone correspondence.

Dedicated Recovery Team
A dedicated team of account receivables management (ARM) professionals provide industry-leading analytics specific to your account. You will work with a management team with diverse asset class management experience to deliver the best results.

Client Services
As a client, you will have access to dedicated client service representatives as well as 24/7 contact information for all senior and executive level management, giving you the utmost in streamlined communication and responsiveness. Plus, we offer expanded hours of operation for nationwide coverage. We work to understand your recovery objectives, and are always seeking out ways to improve existing processes.

Customized Reporting
We deliver the information you want, when you want it, with customized reporting on useful information, including:

• Average payment size
• Batch and aggregate liquidation rates
• Batch tracking
• Calls per account
• Contact rate
• Conversion rates
• Payment amount per contract
• Payment-in-full/settlement-in-full/partial payment arrangement ratios
• File penetration rates
• Skip tracing efforts and results
• Horizontal and veritical segmentation
• Recoveries by segment

Compliance
We have an experienced and dedicated compliance team. We provide educational opportunities and training for all of our employees and regularly refresh this information to create a culture of compliance. We frequently update our staff on the many laws and regulations governing our industry.