Our management team includes some of the most talented professionals in the industry. They bring decades of experience in finance, education, technology, security, research, customer service and operations. They're strategic thinkers, doers and hands-on leaders.
Working together and collaboratively with our client partners, they develop relationships and solutions with equal skill.
Steven Sturgeon is the Vice President of Operations at Premiere and brings over 20 years of experience in the accounts receivable management industry. Fifteen of those 20 years, were spent providing collections and default management services to clients in the student loans segment of the industry. His clients have included the U.S. Department of Education, all the major student loan guarantors, and several local and state government agencies.
Throughout his career, he has provided dramatic competitive performance improvements utilizing technology, and quality assurance and benchmarking programs. He possesses a wealth of knowledge and experience in all aspects of the collection and recovery process. He has created and implemented processes and account workflows to optimize performance, improve quality and compliance, enhance recoveries and increase focus on clients’ goals.
Prior to joining Premiere, Steve spent 5 years at Van Ru Credit Corporation, as General Manager of Operations, where he managed companywide operations located in Illinois and Florida, and 6 years at General Revenue Corporation as Director of Recovery Operations.
Sarah DeMoss serves as the Director of Compliance and Licensing at Premiere bringing 11 years of experience in the ARM industry. She works closely with consumer business organizations to oversee all account inquiries, including complaints, validation requests, disputes, and cease and desist notifications. She monitors all written and verbal communications, maintains Premiere’s compliance management system, and implements systematic monitoring of employees for compliance with federal, state, and local regulations, as well as client and company policies.
Ms. DeMoss ensures Premiere maintains compliance with state and local licensing and bonding requirements, monitors FISMA compliance and reporting, performs internal audits of operational functions, and assists with external audits. She also oversees litigation filed against the company and works to bring issues to satisfactory resolutions.
Prior to joining Premiere, Ms. DeMoss served as a Collections Attorney for Rausch, Sturm, Israel, Enerson and Hornik; and she is admitted to the Indiana State Bar and Minnesota State Bar, as well as the Federal Bar for the District of Minnesota.